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Service and Guarantee

At Bundles of Roses, we stand by the principle of "Exciting Prices, Trusted Quality." We are dedicated to providing the best quality virgin human hair and reliable customer service. We prioritize the combination of customer satisfaction and product quality, continuously listening to customer feedback through various channels, and improving our offerings based on their experiences. Choose Bundles of Roses for a more professional shopping experience, and enjoy your journey with us. Join us and share your beauty!

Pre-Sale Service

1. Honest Product Descriptions – We provide honest and transparent answers to all your questions with patience.
2. 24/7 Online Support – Our team is available 24/7 to respond to your queries promptly, ensuring a smooth ordering experience.
3. Quick Response Times – We check emails and messages within 12 hours and respond as quickly as possible.
4. Tracking Information – We provide tracking numbers immediately after your order has been shipped, so you can monitor your package in real time.

After-Sale Service

1. Service Guidance – If you encounter any issues with the product, please contact us as soon as possible for assistance.
2. Timely and Effective Response – We are committed to providing quick and efficient solutions to any problems you may face.
3. Reasonable Return Policy – We accept returns for products that are defective, damaged, or sent in the wrong type, color, or length within 30 days of receipt, as long as the damage is not due to customer mishandling.
4. Professional After-Sale Service – We offer a comprehensive return and exchange policy as well as a refund system, providing the best after-sales guarantee for your peace of mind.

Important Notice:

All products provided by Bundles of Roses will be shipped via third-party professional logistics companies or courier services. If you are dissatisfied with our service or the delivery process, please contact us directly.

Bundles of Roses and its logistics partners assume responsibility for any product damage that may occur during the shipping process. Upon receipt of your order, we strongly recommend that you inspect the packaging, quantity, accessories, and other details carefully. We are committed to providing a positive customer experience and resolving any service issues effectively

1. Find a tool to use (string, dental floss, headphone cord, measuring tape if you have it).
2. Find the length by wrapping it around your neck and marking it (for pendants, imagine the jewelry lower, for suspended, it should be in line).
3. Check the length against a ruler or lay it out flat and measure with a phone app.